STAYS, DEPOSITS, & CANCELLATIONS
We welcome all major credit cards including Apple Pay to secure your reservation. A one-night deposit is required at the point of completing your reservation. There is a non-refundable deposit requirement for guests who are booking 6 months or more in advance. We are happy to refund deposits up to 14 days before your arrival date. Any cancellations for any reason after the 14-day grace period the deposit is non-refundable and will include an additional $25 cancellation fee. Furthermore, guests are responsible for charges on all rooms and days reserved when notice of cancellation is less than 48 hours prior to the scheduled arrival. We encourage you to purchase Traveler’s Insurance if your plans are uncertain.
Rates / policies are subject to change and may vary during high impact periods and special events.
GROUP CANCELLATIONS
Group reservations consisting of four (4) or more rooms are final, and deposits are completely non-refundable.
TRAVEL CHANGES
If at any point during your stay, the guest is responsible for the remaining balance of your reservation.
FURRY FRIENDS
We adore our furry friends; however, pets of any kind are prohibited on the property. Any pets brought on the property is a violation and a $500 fee will be added to your reservation.
CHECK-IN AND CHECKING-OUT
We look forward to hosting your stay with us! Suites are typically ready for check-in by 3pm. Please ensure you added a valid mobile number as we will be sending you a welcome text message the morning of your arrival. We will be on and off the property throughout the day and this will ensure that you have the necessary information about the inn and your suite location. There is a guest welcome brochure in the main common space with WIFI and inn details. Check-out time is 11am.
DO NOT DISTURB & MAKE UP MY ROOM
All suites have a double-sided sign available for display. If you would like your suite refreshed, please place the Make Up My Room sign on the door by 10am. Group bookings of four (4) rooms or more will have a 5% housekeeping gratuity will be added to the final total due at check-out.
SMOKING & DAMAGE
For the consideration of our guests, all our guest rooms, suites, and common spaces including the outside property are smoke-free. This includes E-cigarettes and marijuana smoke products. If you or your guests choose to smoke in a guest room or suites, a $250 cleaning fee will be added to your bill. Additionally, if there is any considerable damage to your room during your stay, additional fees will be applied. When you book online or are a walk-in check in with us, our system keeps your card on file to cover any room damage, including missing items, excessive soiling, damage to furniture, linens, and other property. Damage will be assessed and communicated, then billed to the responsible guest at our replacement cost, which may include labor and installation costs.
FIRE PITS & COMMON SPACE ETIQUETTE
Hours for enjoyment: 8am – 10pm. Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we must repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given. We are not responsible for damaged, lost, or stolen property.
WETSUIT, BEACH TOWEL, SWIMSUIT, BEACH TOY & PERSONAL BICYCLE ETIQUETTE
Please do not hang beach towels, swimsuits or wetsuits on railings or windows outside of guest rooms. Additional hangers are provided upon request for drying and hanging wet items. Please store all beach toys and equipment in your personal vehicle or ask one of us, we may be able to accommodate for you depending on the request.
OUTSIDE FOOD & DRINKS
No guest room or patio cooking is permitted. A $250 fee will be applied to the credit card on file if unauthorized cooking takes place on our property.
SECURITY
We are not responsible for damaged, lost, or stolen property. Onsite parking is for The Hideaway Inn guests only. Please be mindful that our parking lot is uncovered and not secured. Please lock your doors and keep all valuables in a secured place.
LOST & FOUND
Should you leave belongings behind and request that we ship them to you, a minimum flat fee of $30 per parcel for 2–3-day priority mail will be billed to the credit card on file. Requests for overnight shipping or larger items will be billed $30 plus the cost of shipping.